How do I get my tickets?
Your e-ticket will be sent directly to your email shortly after your booking is complete. Mobile tickets are accepted.
How does it work?
Madame Tussauds: The date and time you select when booking is for your visit at Madame Tussauds and cannot be changed. Please arrive 15 minutes before your selected date and time. Scan your e-ticket's barcode at door 2 to start your visit.
The London Eye and the London Eye River Cruise: You can visit the London Eye and the London Eye River Cruise up to 3 days prior to your visit to Madame Tussauds and up to 90 days following.
For faster access, we recommend booking specific dates and times for these attractions through the booking portal. Please arrive 15 minutes prior to your booked time slots. The booking portal link and instructions can be found on your e-ticket.
Entrance to attractions that are not pre-booked via the booking portal will be subject to availability at the time of visit and will require that you visit the ticket desk upon arrival. Upon visiting the ticket desk, you will be scheduled for the next available time slot. Immediate availability is not guaranteed.
Please note: one e-ticket will grant access to all attractions. The barcodes on your e-tickets are automatically updated with any changes you make through the booking portal, so there is never a need for new e-tickets. You can change your booking up to 10 times and up to 24 hours prior to your booked visit at Madame Tussauds.
Do I have to visit all attractions on the same day?
No. You can visit the London Eye and the London Eye River Cruise up to 3 days prior to your visit to Madame Tussauds and up to 90 days after. We recommend booking dates and times of your visits over the booking portal. The portal link and instructions can be found on your e-ticket.
How do I get my 10% discount at the Madame Tussauds Shop?
There will be a link on your e-ticket to the 10% coupon for the Madame Tussauds souvenir shop. Just print it out and present it to the cashier at the shop to redeem your 10% discount.