FAQ

How do I get my tickets? How do I get my tickets?
Do the West End theaters have a dress code? Do the West End theaters have a dress code?
What time should I show up? What time should I show up?
What happens if I cannot use my tickets? What happens if I cannot use my tickets?
What does it means that my tickets are 'On Request'? What does it means that my tickets are 'On Request'?
Do I need ID when collecting my tickets? Do I need ID when collecting my tickets?
Do you add booking fees? Do you add booking fees?
I have a question or a complaint? I have a question or a complaint?

How do I get my tickets?

You need to print the voucher/e-ticket(s) that we send to your e-mail address as a PDF document, and you need to bring a copy with you to your destination. Here you must exchange the voucher/e-ticket(s) to your original tickets or show on demand the voucher/e-ticket(s) at the meeting address for your event. It is very important that you carefully read all information printed on your voucher/e-ticket(s).
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Do the West End theaters have a dress code?

Normally there is no dress code, elegant or casual clothing is fine unless other recommendations exist. Please read your voucher/e-ticket(s) very carefully, as we here mention any dress codes that might apply to your booking.
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What time should I show up?

It is advisable to arrive between 15 min. to 30 min. before. Please read your voucher/e-ticket(s) very carefully, as we here mention exact meeting time for your booking.
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What happens if I cannot use my tickets?

Normally tickets cannot be returned, cancelled, or exchanged to other dates. But if you can´t use your tickets we will of course try our best to help you. Please contact us through the contact page on our site. Here we also explain how you should act if you can´t use your tickets. Please be aware that it can take some time to get tickets re-sold to other clients, and that there will be a cancellation fee to us and our local agent/organizer IF we succeed in re-selling or exchanging your tickets.
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What does it means that my tickets are 'On Request'?

To certain events, we need to get the reservation confirmed by the venue or our local supplier. This usually takes less than 48 hours. This we call “A reservation is on request”. When your reservation is confirmed by the venue or our supplier, your e-tickets / vouchers will be sent to your e-mail address, and payment will be finalized. If your reservation is declined by the venue or our supplier (usually because the event is sold out) we will send you an e-mail to inform you the reservation is not confirmed and the reservation is cancelled. If your reservation is cancelled and not confirmed, no money is paid and no payment is finalized.
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Do I need ID when collecting my tickets?

Sometimes you need to show on demand a valid picture ID when collecting your tickets. So to be sure there will be no problems or misunderstandings when collecting your tickets please bring a valid picture ID.
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Do you add booking fees?

We are often cheaper than other ticket agents and sometimes even cheaper than at the venue itself. This is because we are an overseas agent, not selling locally. However please expect that a booking fee might be included in the ticket price of 10-25% when booking a musical, theatre or opera. When booking football tickets please expect a booking fee between 10-50%, and maybe more if the match you book for is an A-match! You must remember though, that the box office often has no tickets available, as many events are sold out. So you might pay a fee at this site, but then you are guaranteed a ticket before you leave home, and do not have to worry about sold out performances and black market tickets which are often much more expensive than our ticket price!
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I have a question or a complaint?

Do you have any questions or in the unlikely event a complaint, please contact us on helpdesk@ticmate.com or find our phone numbers under 'CONTACT' on our site. Please note that any complaints need to be send to us no later than 14 days after the event/tour date. If we receive a complaint after 14 days from the event/tour date we cannot guarantee that we can help you in any way!
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