Contact us

What is your question? Select the subject relevant to your request.

Booking

The simplest, quickest and most secure way to book is online. You are welcome to call our Contact Center at +1 800-325-1964 should you have any questions or require assistance, but please note that booking and payment must take place online. For security purposes, we do we accept credit card information over the phone. If preferred, you may email your questions to helpdesk@ticmate.com, and we will get back to you as quickly as possible.

More information FAQ

Cancellation

As a general rule all tickets are sold as non-refundable and without any provision to change or exchange but we will treat each case individually and work with our suppliers to try to assist you.

Please email helpdesk@ticmate.com, and be sure to include your order number.

In all cases, we will work with our suppliers wherever possible in an attempt to refund or resell your tickets. This process can take time, and it is not unusual to not know if a supplier has been able to assist until 1-2 weeks after the event date. If successful, a refund less applicable cancellation fees will apply. No refund is possible on unsold tickets.

More information FAQ

Contact management

Should you require assistance from a manager you may use the contact form below. Management should be contacted to report any issue of unsatisfactory service from our helpdesk, for any employment queries, or for any sales solicitation.

More information FAQ




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Ticmate.com
Ticmate
Telephone: +1 800-325-1964
Postal Address:
c/o Leisure Connect
708 3rd Ave, Fl 5
New York, NY 10017, USA

Phone: +45 7014 5377
Nygränd 10, 1tr
SE-111 30 Stockholm
Org.no. 556710-6017
VAT no. SE556710601701

Ticmate AB ®
Nygränd 10, 3tr
SE-111 30 Stockholm, Sweden
Org.no. 556710-6017

E-mail E-mail +1 4169 001 168 +1 4169 001 168
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